Terms

Last updated 23 August 2026

These terms cover the use of duva.uk and set out the basis on which DUVA LTD provides its services. Individual engagements are governed by the written agreement signed at the start of the process; where that agreement and these terms differ, the agreement wins.

Using this website

The content on this site is provided for information. It describes a service, and nothing on it is a binding offer or a guarantee of a particular commercial outcome. Figures shown are the standard rates at the time of publication and may change.

The process

Our standard engagement is a rolling weekly service at £250 per week, with a recommended period of 16 weeks. Work is delivered to the weekly rhythm and monthly focus cycles described on this site. Deliverables depend on us receiving the access and information listed at onboarding; where access is delayed, timings move with it.

Fees and payment

Fees are invoiced weekly in advance unless agreed otherwise. Prices exclude VAT where applicable. Advertising budget is separate, paid by you directly from your own accounts, and remains under your control at all times.

Ending the engagement

Either side may end the engagement by giving [notice period] written notice. Fees for work already performed remain payable. On termination we return or hand back administrative control of any account we hold on your behalf.

Accounts, content and ownership

Your accounts remain yours. We act as a manager, never as owner. Photography, video, copy and design produced for you as part of the engagement belong to you once the invoice covering that period is paid. Our own templates, checklists, reporting formats and methods remain ours.

Your responsibilities

Providing accurate trading information and timely access to the systems we need.
Making sure prices, stock, allergen information and licensing details you give us are correct.
Holding the licences and registrations your trade requires.
Approving restricted-category material before publication where sign-off has been agreed.

Advertising standards and restricted categories

All work follows UK advertising law and the CAP Code. We do not advertise tobacco products, and promotion of nicotine vaping products is limited to what UK law permits. Alcohol material is produced in line with the CAP Code and is not aimed at under-18s. We may decline to publish anything we believe breaches those rules.

Liability

We deliver the service with reasonable skill and care. We do not guarantee specific sales, ranking, follower or revenue outcomes, because those depend on trading conditions and decisions outside our control. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our total liability in any 12-month period is limited to the fees you paid us in that period.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Questions about these terms: team@duva.london.